At HPH Financial Planning, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information. It also deals with how you can complain about a breach of the privacy laws, how you can access the personal information we hold about you and how to have that information corrected.
What information do we collect and how do we use it?
We will collect personal and financial information from you so that we can understand your personal situation and provide you with advice which meets your needs and objectives. This can include a broad spectrum of information ranging from your name, address, contact details and age to other information about your personal affairs including assets, liabilities, income, expenses, relationships and health. We will also collect information from you to meet our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act. We generally collect information directly from you however in some cases we will seek your authority to collect it from other parties such as your accountant, insurer or superannuation fund.
We may provide your information to product intermediaries allowing us to collect or amend policy information or establish new policies.
We use your information internally to enable us to manage your ongoing advice and service requirements with us.
From time to time, we may use your contact details to send you updates, articles, newsletters, surveys or other information we believe will be of interest to you. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us.
What if you don’t provide some information to us?
If you do not provide us with all of the information we request, we may not be able to provide our services to you.
How do we hold and protect your information?
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
Your information is held in electronic format in facilities we own or in cloud-based storage systems owned by our service providers. We only use providers that have comprehensive data protection technologies in place, so we can be confident your data is protected from unauthorised access, use or disclosure. We may also hold some or all of your information in printed form in our office from time to time. We maintain the physical security of assets and data in our office using locks and security systems.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.
We will disclose your information to product intermediaries allowing us to collect or amend policy information or establish new policies. We may also disclose your information to contractors who supply services to us. We may also provide your information to others if we are required to do so by law or under some other circumstances which the Privacy Act permits.
How can you check, update or change the information we are holding?
Upon receipt of your request we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.
If you wish to access or correct your personal information please contact us and we will attend to your request. We will need to be sure of your identity before acting on your request. We do not generally charge for receiving a request for access to personal information or for complying with a correction request where this involves electronic records. We may however charge you for access where we incur a cost to retrieve the records.
What happens if you want to complain?
We will consider your complaint through our internal complaints resolution process and we will try to respond with a decision within 45 days of you making the complaint.
By asking us to assist with your Financial Planning needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
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It sounds like a strange thing to say that your financial adviser would be talking to you about how you feel, about those sorts of emotional choices and decisions about where you’re going to live and how happy you are in the place that you’re living, but they’re equally as interested in talking to us about that as they are about how good our super is going ..…” Fleur and Kym Wilkinson
“When we were separating, splitting assets and all that kind of stuff, Michael was much more than a financial adviser, he was a confidante, a marriage counsellor to a certain degree, but more importantly, a trusted friend.” Craig Buchanan
“If somebody asked me about financial planning and they were considering it, I would without hesitation recommend HPH” Philip and Kate Smith
“I think what great financial advice offers is peace of mind and particularly if you’re the sort of person like me who’d rather be out sailing than in reading about the latest investment strategy, so it’s great to know you’ve got someone who’s across all that stuff and working on your behalf. It takes the worry out of it for you.” Penny Walsh
“I think the last meeting that we had with the guys I actually cried because I was so happy with how everything was going and so appreciative of everything that they had set up for us.” Dr Fleur Davey
“We were initially very cautious, but they were terrific because they listened first and offered suggestions second. They asked lots and lots and lots of questions about our lifestyle and our ambitions for the future and all those sorts of things and then subsequently came back and said here’s a series of suggestions that we think might be of value to you and we appreciated that style.” Shaun and Lina Ridley
“If it wasn’t for HPH, I think I’d still be worried about money” Craig Buchanan