TFG Australia Pty Ltd trading as HPH Solutions is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information. It also deals with how you can complain about a breach of the privacy laws, how you can access the personal information we hold about you and how to have that information corrected.
What information do we collect and how do we use it?
We will collect personal and financial information from you so that we can understand your personal situation and provide you with advice which meets your needs and objectives. This can include a broad spectrum of information ranging from your name, address, contact details and age to other information about your personal affairs including assets, liabilities, income, expenses, relationships, and health. We will also collect information from you to meet our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act.
We generally collect information directly from you however in some cases we will seek your authority to collect it from other parties such as your accountant, insurer, or superannuation fund. If you are a client of HPH Life Pty Ltd, which is a joint venture between TFG Australia Pty Ltd and MBS Insurance WA Pty Ltd, you authorise us to collect information from HPH Life Pty Ltd.
We may provide your information to product providers allowing us to collect or amend policy information or establish new policies.
We use your information internally to enable us to manage your ongoing advice and service requirements with us.
From time to time, we may use your contact details to send you updates, articles, newsletters, surveys, or other information we believe will be of interest to you. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us.
What if you don’t provide some information to us?
If you do not provide us with all the information we request, we may not be able to provide our services to you.
How do we hold and protect your information?
We strive to maintain the relevance, reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
Your information is held in electronic format in facilities we own or in cloud-based storage systems owned by our service providers. We only use providers that have comprehensive data protection technologies in place, so we can be confident your data is protected from unauthorised access, use or disclosure. We may also hold some or all your information in printed form in our office from time to time. We maintain the physical security of assets and data in our office using locks and security systems.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others. We will disclose your information to product providers allowing us to collect or amend policy information or establish new policies. We may disclose your information to contractors, and external service providers, who supply services to us. We may disclose your information to representatives of HPH Life Pty Ltd, with which we have a joint venture arrangement for personal insurance advice for all clients of TFG Australia Pty Ltd. We may disclose your information to others if we are required to do so by law or under some other circumstances which the Privacy Act permits.
How can you check, update, or change the information we are holding?
Upon receipt of your request, we will disclose to you the personal information we hold about you. We will also correct, amend, or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.
If you wish to access or correct your personal information, please contact us and we will attend to your request. We will need to be sure of your identity before acting on your request.
We do not generally charge for receiving a request for access to personal information or for complying with a correction request where this involves electronic records. We may however charge you for access where we incur a cost to retrieve the records.
What happens if you want to complain?
We will consider your complaint through our internal complaint resolution process, and we will try to respond with a decision within 30 days of you making the complaint.
By asking us to assist with your Financial Planning needs, you consent to the collection and use of the information you have provided to us for the purposes described above.